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Returns & Refunds Policy

Due to the nature of our products, we are unable to accept returns or exchanges on any beauty and skincare items once they have been dispatched. This policy is in place to protect the hyigiene and safety of all our customers, as opened or used products cannot be resold.

No Returns on Opened Products All sales are final. We do not accept returns on any beauty, hair care, or skincare products that have been opened, used, or removed from their original packaging.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your email address] with your order number and clear photos of the issue. We will arrange a replacement or refund at our discretion.

Wrong Item Received If you receive an incorrect item, please contact us within 48 hours of delivery and we will resolve this promptly at no cost to you.

How to Contact Us Email: [your email address] We aim to respond within 2 business days.